Terms & Conditions
WEBSITE TERMS & CONDITIONS
1. Company Information
Henrichs Design Limited
27 Mortimer St, London W1T 3BL
Company Registration Number: 0934437
When you place an online order through the site, you will be requested to provide personal and card payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider Stripe. By submitting a payment through the site, you are granting permission for us to carry out such checks via Stripe as required.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.
All pricing will be shown in British Pounds (GBP)
Sale pricing adjustments
From time to time, Henrichs will run discounted pricing on specific items as part of a sale or promotion.
Please note that we are not able to offer any refund if the same item (inc. colour/size) is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price.
5. Payment & Order Acceptance
We accept the following payment types on our site:
- American Express
Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
We will process your payments securely via the Stripe payments system, and all payment details will be encrypted. All stored card details will be stored securely on Stripe’s secure servers.
Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
6. Returns & Exchanges
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 14 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 14 days must be sent back to Henrichs within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the Henrichs Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund.
Returns are only accepted online for items purchased directly from www.henrichs.co.uk. For items bought with one of Henrichs’s retail partners, please contact them directly to arrange an exchange or refund.
Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit to the gift recipient. Henrichs are unable to refund postage on returned gift items.
Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to. All deliveries require a signature on receipt.
To initiate a return, simply visit www.henrichs.co.uk/shipping-information/
UK/ROW Customer Services
Please contact: email@example.com
Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014, you have the right to cancel your order within a certain time frame. Henrichs will honour such cancellation provided it is made within fourteen days of receiving your items. Notice must be given in writing, either by email or by post to:
By email: firstname.lastname@example.org
By post: Henrichs Design Limited, 100 Albion Road, London N16 9PD, United Kingdom
Exceptions to the General returns & exchanges policy
Personalised items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.
7. Intellectual property rights
Usage of the Henrichs site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Henrichs Design ltd.
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and Henrichs Design Limited. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by English law. Both you and Henrichs Design Limited agree to submit to the non-exclusive jurisdiction of the English courts.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “Contact Us” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.
© Henrichs Design Limited 2014
Last updated: February 2016